Overview

This special lecture explores the diverse functions of 'empathy skills' from a cognitive perspective. Empathy skills are a set of attitudes and competencies developed from 'person-centered psychology theory.' It is a crucial interpersonal skill that allows us to enter another person's perceptual world. The session aims to enhance managers' confidence when dealing with difficult and emotional colleagues, help understand others' concerns and feelings, and provide appropriate responses for the given situation. This approach helps win trust and cooperation, thereby improving management and supervisory skills.

Key Learning Points

• Basic Concepts of 'Empathy Skills': Understand the foundational principles.
• Applying 'Empathy Skills' in Management: Learn how to use empathy as a management tool.
• Personal Practical Experience Sharing: Insights from real-world applications including police work, training and development, family counseling, complaint handling, and interpersonal relationships.