Course Overview

This course is designed to teach the concepts, principles, and various techniques of workplace mediation. The instructor is the Chief Consultant of a current management consulting firm.

Learning Objectives

• Master the core concepts and principles of workplace mediation.
• Learn practical mediation skills to effectively handle conflicts in the workplace.
• Strengthen mediation techniques through real case studies and simulated role-playing exercises.
• Improve relationships with colleagues and partners to enhance work efficiency.
• Increase career advancement opportunities by becoming an effective workplace mediator.

Teaching Methodology

The course utilizes a combination of theoretical instruction, real-world case sharing, and simulated role-playing to provide a hands-on learning experience.

Target Audience

Professionals, managers, team leaders, HR personnel, and anyone interested in resolving workplace conflicts and improving interpersonal dynamics at work.