Course Overview

This course is designed for frontline service personnel to enhance their listening and conversational skills in English. It aims to help participants professionally, politely, and concisely handle customer inquiries and needs in the workplace.

Key Information

• Target Audience: Frontline service staff
• Skills Focus: Listening comprehension and conversational English
• Course Objective: To equip learners with the ability to communicate effectively with customers in a professional service context.

Government Funding

This course has been approved by the Macau SAR Government for inclusion in the Continuing Education Development Plan (CEDP).

Registration & Inquiries

• Inquiry Phone: 8898 0801
• For more details and registration, please visit the official course listing.